Refund policy

Return and Refund Policy for Action Sports Direct Limited

Thank you for choosing Action Sports Direct Limited, your go-to destination for USA Motorcycle, Off-Road & Jetski products in New Zealand. We strive to provide you with excellent service and top-quality products. To ensure a smooth shopping experience, we have outlined our Return and Refund Policy below:

1. Returns and Exchange Eligibility:

   • You may initiate a return or exchange within 30 days from the date of purchase.
   • The item must be in its original condition, unused, and with all original packaging, labels, and tags intact.
   • Please note that custom-made or personalized items may not be eligible for return or exchange unless they have manufacturing defects or were damaged during transit.

2. Refund Eligibility:

   • Eligible returns will receive a full refund.
   • The refund will be issued in the original form of payment used during the purchase.
   • Shipping and handling charges are non-refundable, unless the return is due to an error on our part or a defective product.

3. Return Process:

   • To initiate a return, kindly contact our customer support team at parts@asd.nz and provide your order number and the reason for the return.
   • Our customer support team will guide you through the return process and, if applicable, provide you with a Return Merchandise Authorization (RMA) number. Please do not return items without obtaining an RMA number.
   • After receiving the RMA number, securely package the item(s) and prominently display the RMA number on the outside of the package.
   • Ship the item(s) to the address provided by our customer support team.
   • Please retain the shipping tracking information until the return process is complete.

4. Refund Process:

   • Once we receive the returned item(s) and verify their condition, we will process the refund within [number of days] business days.
   • If the refund is approved, you will receive an email notification confirming the refund and the amount refunded.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and its packaging. We will arrange for a replacement or issue a full refund, as per your preference.

6. Cancellations:

   • If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you may follow the regular return process.

7. Non-Returnable Items:

   • The following items are generally non-returnable for hygiene and safety reasons:
     • Electrical
       
     • Helmets

8. Discounted Items:

   • Products purchased at a discounted price are not eligible for return, exchange, or refund unless they are faulty or not as described. Please check the product details carefully before purchasing.

9. Change of Mind:

   • We understand that sometimes you may change your mind about a purchase. In such cases, you can still return the item within 30 days of purchase, subject to the eligibility criteria mentioned above. However, the customer will be responsible for the return shipping costs.

10. Contact Us:

    • If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact our customer support team at [customer support email/phone number].

Note: This Return and Refund Policy is subject to change without prior notice. Please check our website for the most updated version before making a purchase.