Shipping policy

Thank you for choosing Action Sports Direct Limited ("ASD," "we," "us," or "our") as your preferred online automotive and marine store. This Shipping Policy outlines the details of our shipping and delivery practices. By making a purchase on our website (www.actionsportsdirect.co.nz) or contacting us via email at parts@asd.nz, you agree to the terms and conditions of this Shipping Policy.

1. Shipping Methods and Timeframes:

   • We offer shipping within New Zealand and select international locations. The available shipping options and estimated delivery timeframes will be presented to you during the checkout process based on your location and the items in your cart.
   • Estimated delivery timeframes are calculated from the date of order confirmation and may vary depending on factors such as the shipping destination, product availability, and shipping method selected.

2. Order Processing Time:

   • Once you place an order on our website or through email, our team will process it within [number of business days] business days. During this processing period, we will verify your order, prepare the items, and arrange for shipment.

3. Shipping Costs:

   • Shipping costs will be calculated based on your selected shipping method, the weight and dimensions of the items, and the shipping destination. The total shipping cost will be communicated to you before you make payment.

4. Tracking Information:

   • For orders shipped within New Zealand, we provide tracking information. Once your order has been dispatched, you will receive an email with the tracking details. You can use this information to track your shipment's status and estimated delivery date.
   • For international orders, tracking availability may vary depending on the selected shipping method and destination.

5. Delivery Attempts and Signatures:

   • Our shipping partners will attempt to deliver your package to the provided shipping address. In case of unsuccessful delivery attempts, they may leave a notification or contact you to reschedule the delivery.
   • For certain high-value orders or at our discretion, a signature may be required upon delivery for added security.

6. Shipping Restrictions:

   • Some products may have shipping restrictions due to their size, weight, or content. If there are any shipping restrictions on specific items, it will be mentioned on the product page.
   • Please note that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. The recipient of an international shipment is responsible for any additional charges incurred.

7. Shipping Address:

   • Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or issues arising from incorrect or incomplete shipping information provided by the customer.

8. Delivery Issues:

   • In the rare event of a delay, loss, or damage during transit, please contact us immediately at parts@asd.nz. We will work with the shipping carrier to resolve the issue as promptly as possible.

9. Order Tracking and Support:

   • If you have any questions about the status of your order or require assistance with tracking, please contact our customer support team at parts@asd.nz. We are here to help!

10. Changes to the Shipping Policy:

• We may update this Shipping Policy from time to time. Any changes will be posted on our website and communicated via email to customers who have provided their email addresses.

Note: This Shipping Policy is subject to change without prior notice. Please review this policy periodically to stay informed about our shipping practices.