Shipping policy

Shipping Policy

Action Sports Direct Limited

Thank you for shopping with Action Sports Direct Limited ("ASD", "we", "us" or "our"). This Shipping Policy outlines our shipping procedures, delivery expectations and the process for handling delivery enquiries.

This policy applies to orders placed through www.actionsportsdirect.co.nz.

1. Shipping Methods and Timeframes

We offer shipping throughout New Zealand and to select international destinations.
Available shipping options and estimated delivery timeframes will be displayed at checkout where applicable.
Delivery estimates may vary depending on your location, product availability, courier schedules and shipping method.
Estimated delivery timeframes are indicative only and are not guaranteed. Delays may occur due to circumstances outside our reasonable control.

2. Order Processing Time

Orders are processed as promptly as possible during our normal business operations.
Processing times may vary depending on stock availability, order volume and the products ordered.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, tracking information will be provided where available.
If an item is unavailable or a significant dispatch delay is expected, we will contact you regarding your order.

3. Shipping Costs

Shipping charges are calculated based on the delivery destination, parcel dimensions, weight and shipping method.
Applicable shipping costs will be displayed at checkout before payment.
Oversized, bulky or unusually heavy items may require a separate freight quotation.
Any additional freight charges requiring approval will be communicated before dispatch.

4. Tracking Information

Once your order has been dispatched, you will receive tracking information where available.
Tracking details allow you to monitor your parcel's progress and estimated delivery date directly through the shipping carrier.
For delivery status updates, estimated arrival times or tracking enquiries, please contact the shipping carrier directly using your tracking number.
International tracking availability may vary depending on the selected shipping service.

5. Delivery Attempts and Signatures

All parcels dispatched by Action Sports Direct are sent with signature required upon delivery as standard.
Customers may request delivery without a signature by contacting us before their order is dispatched.
Where a customer requests no-signature delivery, the carrier may leave the parcel unattended at the delivery address in accordance with the delivery instructions and carrier procedures.
Customers requesting unattended delivery should ensure their nominated delivery location is suitable and secure.
If a signature is required and nobody is available to accept the parcel, the carrier may leave a collection notification or arrange another delivery attempt.
If a parcel requiring a signature is left unattended without authorisation, please report this to the shipping carrier for investigation. You may also contact Action Sports Direct if the matter remains unresolved.
All delivery concerns will be handled in accordance with applicable New Zealand consumer law.

6. Shipping Restrictions

Certain products may be subject to shipping restrictions due to size, weight, contents or transport regulations.
Restrictions may be displayed on individual product pages or communicated before dispatch.
International orders may be subject to customs duties, import taxes and other charges imposed by the destination country.
Unless otherwise stated, international customers are responsible for applicable import duties, taxes and customs charges.

7. Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully check your delivery information before completing your purchase.
Incorrect or incomplete addresses may result in delivery delays, additional freight charges or parcels being returned to us.
If you notice an error in your shipping address, please contact us immediately at parts@asd.nz.
Address changes requested after dispatch may not be possible and may need to be arranged directly with the shipping carrier.

8. Shipping Delays, Missing Parcels and Delivery Issues

The shipping carrier should be your first point of contact for delivery-related enquiries wherever possible.

Once your order has been dispatched, the carrier has direct access to delivery information and is generally best placed to assist with:

Tracking updates and estimated delivery times.
Delayed or missing parcels.
Parcels marked as delivered but not received.
Delivery location enquiries.
Redelivery and collection arrangements.
Delivery instructions and access issues.
Initial investigations into possible delivery errors.

We strongly encourage customers to contact the shipping carrier directly using their tracking number before contacting Action Sports Direct about delivery-related issues.

For shipments handled by NZ Couriers, tracking and delivery enquiries can be made through www.nzcouriers.co.nz.

Missing or Incorrectly Delivered Parcels

If your parcel is marked as delivered but has not been received, we recommend:

Checking the tracking information and delivery notifications.
Checking around your property, mailbox and any nominated safe delivery locations.
Checking with household members or neighbours who may have accepted the delivery.
Contacting the shipping carrier directly to request a delivery investigation.

If the carrier is unable to resolve your enquiry, please contact Action Sports Direct at parts@asd.nz, providing your order number, tracking number and details of any enquiries already made with the carrier.

Damaged Deliveries

If your parcel arrives damaged, please retain the packaging and take photographs of the damage.

We recommend notifying the carrier promptly and contacting Action Sports Direct if the goods are damaged, missing or otherwise not as ordered.

Unresolved Delivery Issues

Where a delivery issue remains unresolved, Action Sports Direct will assist with the necessary investigation and provide any remedies required under applicable New Zealand consumer law.

While we encourage customers to contact the carrier first, customers may contact Action Sports Direct directly regarding delivery problems. Nothing in this policy limits our delivery obligations or your statutory rights.

9. Order Tracking and Customer Support

For the quickest assistance with shipping-related enquiries, please use the tracking information supplied with your dispatch notification and contact the relevant shipping carrier directly.

Please contact the shipping carrier for:

Parcel tracking and delivery updates.
Estimated delivery dates and times.
Delayed or missing shipments.
Redelivery requests.
Delivery location enquiries.
Courier delivery instructions.

Please contact Action Sports Direct for:

Orders that have not yet been dispatched.
Incorrect or missing tracking information.
Order amendments before dispatch.
Product or order-related enquiries.
Delivery issues that remain unresolved after contacting the carrier.
Any delivery matter requiring our assistance or a remedy under consumer law.

Our parts department can be contacted at parts@asd.nz.

We appreciate customers directing general delivery and tracking enquiries to the shipping carrier wherever possible, allowing our team to focus on order processing, product support and matters requiring our direct involvement.

10. Changes to This Shipping Policy

Action Sports Direct reserves the right to update or amend this Shipping Policy from time to time.

Any changes will be published on our website. We recommend reviewing this policy periodically to stay informed of our current shipping procedures.

11. Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to consumers under the Consumer Guarantees Act 1993 or other applicable New Zealand legislation.

Where Action Sports Direct arranges delivery, we acknowledge our responsibilities under applicable consumer law.

For further assistance, please contact parts@asd.nz.